Legal

Privacy Policy

This policy explains what personal data Artic Maintenance Services collects, how we use it, and the choices you have.

1. Introduction

Artic Maintenance (Pty) Ltd respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Website or engage with our services.

2. Information We Collect

We may collect the following personal information:

  • Name and surname
  • Company name
  • Telephone number
  • Email address
  • Physical address
  • IP address
  • Information submitted via contact forms

We only collect information that is necessary for legitimate business purposes.

3. How We Use Your Information

Your personal information may be used to:

  • Respond to enquiries
  • Provide quotations
  • Deliver services
  • Communicate regarding services
  • Improve our Website
  • Comply with legal obligations

We do not sell or rent personal information to third parties.

We process personal information where:

  • You have provided consent
  • It is necessary for the performance of a contract
  • It is required by law
  • It is necessary for legitimate business interests

5. Data Security

We implement reasonable technical and organisational safeguards to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

However, no internet transmission is completely secure.

Users are responsible for ensuring their own device security.

6. Casual Website Browsing

When you browse the Website without submitting personal information:

  • Our servers may collect your IP address
  • Usage statistics may be aggregated
  • No personally identifiable information is collected unless voluntarily submitted

We may use aggregated data for analytics and Website improvement.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal, accounting, or tax requirements
  • Resolve disputes

8. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information
  • Request correction or deletion
  • Withdraw consent (where applicable)
  • Object to processing
  • Lodge a complaint with the Information Regulator

Requests may be submitted via our contact details below.

9. Third-Party Service Providers

We may use trusted third-party providers for:

  • Website hosting
  • Email communication
  • Technical support

Such providers are required to maintain appropriate data protection standards.

10. Cross-Border Transfers

Where personal information is transferred outside South Africa (for example, via hosting infrastructure), we ensure that appropriate safeguards are in place as required by POPIA.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this Website with the revised effective date.

12. Contact Information

For privacy-related enquiries, access requests, or complaints, please contact:

Artic Maintenance (Pty) Ltd Cape Town, South Africa Website: articmaintenance.co.za

If you are dissatisfied with our response, you may lodge a complaint with:

The Information Regulator (South Africa) Website: https://www.justice.gov.za/inforeg/